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Privacy Policy
The website www.intimatetravelllc.com (our “Website”) is owned by Intimate Travel, LLC. At Intimate Travel, LLC (“we,” “us,” or “our”), we care about your privacy and how we collect, use, or share the information you provide to us. We are committed to protecting your privacy and personal information through our compliance to this Privacy Policy. By visiting our Website, you agree that any information that you contribute or provide to us is subject to this Privacy Policy. As a visitor or user of this Website, you agree to all terms contained in this Privacy Policy and the accompanying Terms of Use. This policy details your right to choose some of the ways we collect, use, and disclose your data. Through your use of our Website, you may be asked to indicate your choice to opt out of receiving “cookies” or unsubscribe to our mailing list. This policy applies to any information collected on this Website and information you provide to us offline, including, but not limited to, information you provide via phone and email. If you have any questions about this Privacy Policy, please contact us at kristin@intimatetravelllc.com Children’s Online Privacy Protection Act (COPPA) You must be 18 years old or older and have the requisite mental capacity to agree to this Privacy Policy to gain access to our Website. In compliance with COPPA (Children’s Online Privacy Protection Act.), this Website is not for use by those under the age of 13 or those under the age of 18 without parental consent. We do not knowingly collect personal information from children under the age of 13, nor do we specifically market to children under the age of 13. The Children’s Online Privacy Protection Act (COPPA), enforced by the Federal Trade Commission, sets forth requirements of websites and online services to protect children’s safety and privacy. If you are under the age of 13, do not send us any personal information. We encourage parents to continually monitor their children’s internet usage. If we learn that we have unknowingly collected or received personal information from a minor under the age of 13, we will delete this information, and/or attempt to obtain parental consent. If you have any reason to believe we may have unknowingly collected data from a minor under the age of 13, please let us know by contacting us at kristin@intimatetravelllc.com. What Data We Collect When you visit our Website, join our email list, contact us through our Website, interact with us on social media, and make purchases on our Website, we collect different types of information from you. This may include the collection of personal data by which you may be identified personally like your name, email address, telephone number, postal address, demographic information (age, gender, education level etc.), and any other identifying information. Data collected may also include financial data that is transmitted when you order, purchase, exchange, or return a product or service from our Website or any mobile apps. This data may include credit card or bank details related to your payment method, which is transferred to our third-party payment processors, PayPal, Stripe, etc. You should review the privacy policies of these third-party payment processors. We may also collect derivative data when you visit and use our Website including your IP address, the date and time of your visit, your country of origin, and the type of browser you used. Furthermore, if you access our Website via a mobile device or app, we may collect information from your device such as location information, model and manufacturer, and device ID. Through social networking websites and apps, like Facebook, Twitter, Instagram, and other social networking sites, we may access publicly available information such as your name, account username, profile photo, email address, age, location, gender, and any other publicly displayed information. You may limit this access by changing your privacy settings on each social networking site. If you provide us with additional information to participate in a survey or giveaway, that information will also be subject to the terms of this policy. How and Why We Collect Data Through your consent, we collect information that you provide to us manually. For example, if you join our email list through opting in for a free resource or otherwise subscribing, based on your consent to receive direct marketing materials, all emails you receive from us will state the sender of the email clearly and give you instructions on how to unsubscribe from our email list or contact us with any questions or concerns to ensure compliance with the CAN-SPAM Act. Our legal basis for collecting this information is your consent. We may also collect or send standard “cookies” to identify your browser or device information from time to time and collect information through Automatic Data Collection Technology. We may use session cookies that expire when you close your browser and persistent cookies that remain on your computer until you delete them. You can accept or decline cookies in your web browser settings. No personal identifiable information will be included in cookies and, other than the methods described above, we will not use any other mechanisms to capture data on our website. Our legal basis for collecting this information is our legitimate interests in monitoring and improving our website, business operations, marketing efforts, and proper protection of our business against risks. To obtain statistical data and provide you with relevant information, we may also collect data on the way you use our website including your browsing activity, browsing patterns, IP address, device information, internet connection, and other actions via Google Analytics and Facebook Pixels. We may also receive personal data from other third-parties like Google, PayPal, and other third-party payment processing companies. We use these technologies in compliance with all policies of the third-party providers. Our legal basis for collecting this information is our legitimate interests in monitoring and improving our website, business operations, marketing efforts, and proper protection of our business against risks. The personal data we collect is used to create and administer your account, generate a personalized profile for you, compile statistics on site use, analyze trends, correspond with you, interact on social media with you, deliver targeted advertising, process payment, refunds, deliver any goods or services you purchased, communicate new products and services we think you might be interested in, updated you on products and services, request feedback from you, resolve and troubleshoot disputes and problems, prevent fraudulent use of our website, and assist law enforcement when necessary. Our legal basis for collecting this information is our legitimate interests in monitoring and improving our website, business operations, marketing efforts, and proper protection of our business against risks. How Long Your Data Will Be Stored We use reasonable measures to ensure that your information remains confidential. Personal information is stored through a data management system. For as long as you choose to remain on our email list, we will retain a minimum amount of personal information including your name, email address, and your behavior on our Website. Any additional personal information will be retained as long as necessary to fulfill legal obligations, resolve disputes, or as reasonably determined. Information Protection and Security We use commercially reasonable methods to safeguard the personal data you provide to us and the personal data we collect automatically. We use reasonable online security measures and reputable third-party vendors that are compliant with generally accepted security and safety measures including a Secure Sockets Layer (SSL) on our website to help secure information. Please note that we cannot guarantee that all information transferred will be secure and, if we become aware of a data breach, we will notify the necessary parties in a timely manner of all the information we have. By using our website, you agree that, should your information be intercepted in this way without our knowledge, consent, or permission, you will hold harmless [business name], including a release of any and all claims related to use of such information by such an unauthorized party. Due to the nature of our business and information collection activities, we have determined that we do not process sensitive data on a large scale, nor do our core activities involve processing operations that require regular or systematic monitoring of data subjects. For these reasons, we have concluded it is not necessary to appoint a Data Protection Officer. Providing Your Personal Data to Others For very limited purposes, like legal assistance, accounting, or technical support, we may we share your confidential information with necessary third parties and any parties who access your information will keep your information confidential. To the best of our ability, we will not share your personal data with any unnecessary parties. If, in good faith, we determine that disclosure of your information is necessary to protect the rights of our business or comply with the law, prevent or mitigate a crime, or protect the rights or safety of our other website users, we may do so. We may also disclose necessary information in the event of a sale of [business name]. Third-Party Sharing We are not responsible for the policies or information handling of third-party websites or third-party apps. Your Rights Pursuant to this policy and applicable laws, you have certain rights when it comes to controlling and protecting your private data: You have a right to request that your information be deleted and no longer retained. Upon your request, we will remove your information from our database. You have a right to “unsubscribe” by hitting the “unsubscribe” button at the bottom of any email we send you at any time. You may also contact us to request access to information that Intimate Travel, LLC retains about you be updated, edited, or deleted from our database at any time. You have the right to contact us about information on how your data is collected, stored, or used, and request a copy of the data we have. You may also contact us to restrict how we process your data in certain circumstances. You have the right to be forgotten, which means you can withdraw your consent to give us your personal information by clicking the “unsubscribe” button at the end of any email you receive from us. You may contact us at: Intimate Travel, LLC kristin@intimatetravelllc.com CAN SPAM Act In compliance with CANSPAM, we agree to allow users to unsubscribe using a link provided at the bottom of every email, honor opt-out requests, monitor compliance of third-party email services, not use false or misleading email addresses or email subjects, identify advertisements in a reasonable manner, and provide the physical address of our business. California Online Privacy Protection Act (CalOPPA) Pursuant to CalOPPA, we agree that users can visit our site anonymously and we will add a link to this privacy policy on our home page or the first significant page after entering our website. Any changes to this Privacy Policy will be published on our privacy policy page. If you are a California resident, once a year and free of charge, you have the right to obtain from us: information about what data we disclose to third-party marketers, and the names and addresses of each third-party we disclose your personal data to. If you are a California resident under the age of 18, you have the right to request that we remove any data that you publicly post on our Website. Note that we may not be able to completely remove that data from our systems. You may use the contact information listed above to make such requests. GDPR Compliance and Privacy Shield Notice To comply with the European Union’s General Data Protection Regulation (“GDPR”), we confirm that we have lawful grounds for processing the information we collect from you and a legitimate interest to respond to user inquiries. At any time, you may request that your information be deleted or edited. No sensitive personal data is collected. To the best of our ability, we have researched and concluded that all third-party data processors we use have advised us they are compliant with the General Data Protection Regulations as well. Our Website is hosted by servers located in the United States. Appropriate safeguards, namely the EU-US Privacy Shield, protect the transfer of data internationally from individuals residing in the European Union to our servers in the United States. If you reside in the EU, we collect and transfer your personal data to the U.S. only with your consent, to perform a contract with you, or to fulfill a compelling legitimate interest of [your business name]. Whenever appropriate and feasible, we enter into model clauses and data processing agreements with vendors to protect your privacy. Legal Basis for Storage of Data Collected under GDPR Art. 6(1) lit. (a) of the GDPR serves as the legal basis for processing data for which we have obtained your consent to process. Art. 6(1) lit. (b) of the GDPR serves as the legal basis for processing your personal data when it is necessary to fulfill a contract or a contract-like relationship with you. Art. 6(1) lit. (c) of the GDPR serves as the legal basis for processing your personal data to fulfill a legal obligation. Art. 6(1) lit. (f) of the GDPR serves as the legal basis for processing your personal data when it is necessary to safeguard our or a third-party’s legitimate business interests, or your fundamental rights, freedoms, or interests that do not require the protection of your personal data. Third Party Links Are Not Covered by This Policy If we provide links to third-party websites, please note that any information collected on those websites is not covered by this Privacy Policy. If you click on a link and access another website, this Privacy Policy does not attach. By using our Website, you acknowledge and agree that we are not responsible for the policies or practices of any third-parties. You should review of the privacy policies of each individual website you visit. Jurisdiction and Applicable Law The servers and parties that make this Website available are located within the United States. Any matters relating to the Website will be governed by the laws of the United States and the State of [insert], as well as the General Data Protection Regulation (GDPR), as it applies to residents of the European Union. Updates and Changes to Privacy Policy The terms of this Privacy Policy may change from time to time. Please refer back to this policy regularly. By accessing and using this Website, you agree to any such changes we make to this Privacy Policy. Contact Information Please read and review this Privacy Policy carefully. If you have any questions about this policy, your rights herein, or would like to review, update, or delete your information from our database, please contact us at: Kristin@intimatetravelllc.com Effective Date: 06.01.2021 Last Updated: 06.01.2021
TERMS & CONDITIONS
1. You must accept our Terms and Conditions before any payment will be accepted or vacation will be booked. If you book travel with us without signing this form, you agree to and acknowledge all of our terms, conditions and policies on our website. Please note: If you submit payment or book travel with Intimate Travel, LLC, you agree to our Terms and Conditions whether you elect to sign this form or not. 2. You must register in the name of your government issued ID you will use for travel. Example: If your passport is in your maiden name you must register in your maiden name. Please understand that you are responsible for any name change fees. 3. All deposit are NON-REFUNDABLE & NON-TRANSFERABLE. The only refunds allowed are bookings with travel insurance. Refunds given with travel insurance will include a cancellation fee of $50 per person, less the cost of travel insurance. There are no refunds for no shows. If your reservation is canceled due to non payment, there are no refunds. There are no refunds after final payment due dates. 4. Rates are subject to change. Late fees of $50 per person are due after final payment deadline. Late payments are only accepted by approval of management. You must let us know in advance. 5. No name changes allowed without travel insurance. Name change fee of $50 will be charged with travel insurance. 6. Account summaries are sent to everyone sharing a room. No individual summaries can be requested. It is the responsibilty of each client to maintain accurate balance and payment history information regarding their booking and reservation status and payment dates. Intimate Travel, LLC, is not responsible for client payment history or balance information. While we make every effort to provide up to date information, Intimate Travel, LLC, is not liable for any errors or ommissions. 7. All payments are processed according to the Eastern Standard Timezone. Your final payment is due by your final payment due date by 11:59 pm Eastern Standard Time. If you fail to make your payment or late payment by the due date by 11:59 pm Eastern Standard Time, your payment is considered past due and will incur a cancellation and additional cancel fee. If you fail to set up a refund request prior to your final payment due date, your reservation will cancel due to non payment at 11:59 pm on your final payment due date. No refunds will be given on reservations that cancel due to non payment and travel insurance will also be voided if the request for a refund or cancel is not received and approved in writing prior to the final payment due date along with the late/cancel fees. There are no exceptions. Reservations automatically cancel and cannot be retrieved. There are no refunds after final payment due dates. 8. Travel insurance must be paid in full in order to use. Travel Insurance can be add at final payment. All bookings without travel insurance are nonrefundable. Reservations that cancel with travel insurance are only fully refundable if paid in full. All reservations with travel insurance that are not paid in full will only receive a refund of the deposit paid less the cost of travel insurance and cancel fees. There are no refunds after final payment due dates. Release of Liability and Hold Harmless In consideration of the opportunity to participate in the above named travel on dates indicated above, I voluntarily acknowledge and agree to the following: I agree for myself, my heirs and assigns, executors and administrators to hold harmless and release Intimate Travel, LLC or any other vendors or organization(s) and/or subsidiaries, affiliates, officers, representatives or successors (released parties) from any and all losses, causes of action, liabilities, indirectly from participation in connection with my travel and/or the condition of the property, facilities or equipment used for my trip, regardless of when, where or how such claim may arise and regardless of whether caused by the disappearance of negligence of the Released Parties or otherwise, including, without limitation. Claims relating to (i) any theft, loss or disappearance of property, (ii) bodily injury (fatal or non-fatal) and (iii) property damage. The agreements will be constructed broadly to prevent claims and law suits to the maximum extent permissible under applicable law. Any provisions found to be void or unenforceable shall be modified or deleted to the minimum extent necessary to make them enforceable, and shall not affect the enforceability of any other provisions. Booking Agreement By booking with Intimate Travel, LLC, you have read this agreement and you fully understand these terms, and you recognize that you have given up rights by booking with Intimate Travel, LLC, in consideration of being permitted to participate in our travel services and payment plan options. You agree to these terms voluntarily and without any inducement or duress. By booking with Intimate Travel, LLC, you have read this agreement and you fully understand these terms, and you recognize that you have given up rights by booking with Intimate Travel, LLC, in consideration of being permitted to participate in our travel services and installment plan options. You agree to these terms voluntarily and without any inducement or duress. Airline change/cancel fee of $200 and up applies once it is ticketed. RESERVATIONS AND PAYMENT - All balances are due 65 days prior to departure. Special payment policies may apply and will be advised at time of reservation. If payment is not received by the due date, airline and all other reservations will be cancelled. Intimate Travel, LLC, is not responsible for any penalties, fare increases or fees incurred due to late payment. Submission of payment to Intimate Travel, LLC, signifies the acceptance of the Terms & Conditions of Sale. FORMS OF PAYMENT - Payment may be made by money order, cashiers check, Cashapp, Zelle, debit and credit cards from American Express, Visa, MasterCard, or Discover Card. Intimate Travel, LLC, only accepts money orders and cashiers checks made payable to "Intimate Travel, LLC". All returned checks are subject to a $45 service charge. LAST MINUTE RESERVATIONS - Reservations are accepted up to the day of departure, subject to availability. International destinations may require up to three days advance notice. A special handling fee of $50 per booking will be assessed to reservations accepted within 14 days or less of departure for all bookings that are considered last minute. CANCELLATIONS & REFUNDS - Intimate Travel, LLC, will assess a fee for cancellations, which will not exceed the total vacation package price, plus $50 per person in cancellation costs. Additional airline, hotel and/or supplier fees may also be charged. Once travel has begun, there will be no refunds for any unused or partially used travel component for any reason. While every effort will be made to provide all items on the travel itinerary as booked, Intimate Travel, LLC, reserves the right to cancel or alter any reservation for any reason prior to departure. Should this occur, refunds will be made without any further obligation by Intimate Travel, LLC. If you fail to set up a refund request prior to your final payment due date, your reservation will cancel due to non payment at 11:59 pm on your final payment due date. No refunds will be given on reservations that cancel due to non payment and travel insurance will also be voided if the request for a refund or cancel is not received and approved in writing prior to the final payment due date along with the late /cancel fees. There are no exceptions. Reservations automatically cancel and cannot be retrieved. Reservations that cancel with travel insurance are only fully refundable if paid in full. All reservations with travel insurance that are not paid in full will only receive a refund of the deposit paid less the cost of travel insurance and cancel fees. There are no refunds after final payment due dates. With respect to the travel arrangements made in connection with this transaction, Intimate Travel, LLC, represents and acts as agent for disclosed principals and independent contractors, including carriers, transportation companies, tour operators, wholesalers, service companies, hotels, etc. Intimate Travel, LLC, is not responsible or liable for any acts, omissions, financial stability, delays or changes by any of these entities. Neither Intimate Travel, LLC, nor any of its representatives shall be or become liable or responsible for any loss, injury, damage to person, property, or otherwise in connection with any accommodations, transportation or other services resulting directly or indirectly from any extraordinary circumstances, including but not limited to acts of God, dangers incident to the sea, fire, breakdown in machinery, acts of governments, de jure or de facto, war, hostilities, civil disturbances, strikes, riots, thefts, epidemics, medical quarantines, customs regulations, defaults, delays or cancellations of or changes in itinerary, routing or schedules from any cause beyond the control of the Intimate Travel, LLC, or from any loss or damage resulting from insufficient or improperly issued passports, visas or other documents. The above information is intended to assist you with your travel plans but does not necessarily represent complete and up-to-date travel information for your specific plans. NO SHOWS - Failure to travel without prior notification is considered a no-show and the entire cost of reservation is non-refundable, subject to policies and procedures of the providers of travel and accommodations. CHANGES AFTER DEPARTURE No refunds will be granted on unused services once travel has commenced. Intimate Travel, LLC, will assess a $100 per person fee for changes made after commencement of travel. Changes in return transportation to the extent permitted by carrier(s)' tariff may be made only through Intimate Travel, LLC's representatives. Changes in travel arrangements that result in additional monies owed due to price differences, fuel surcharges, ticket re-issuance fees, etc. are due and payable directly to Intimate Travel, LLC, representatives at time of change. LIMITATION OF LIABILITY - By making a reservation, customer acknowledges that in all events, Intimate Travel, LLC, shall not be liable for any incidental or consequential damages and that the sole extent of Intimate Travel, LLC, liability, if any, shall never exceed the amount actually paid by customer to Intimate Travel, LLC. Group Bookings: If you have booked with a group and the entire reservation is not paid in full by the final payment due date, your entire reservation will cancel. Please be aware of this policy when booking your vacation with other passengers. If one passenger in your group fails to pay, the entire reservation will be cancelled and past due and cancel and late fees will be due for each passenger on the reservation when booked as a group. All passengers listed on the same reservation have to pay in full by the final payment due date to prevent a cancellation of the entire reservation. All components on group bookings have to match. For example, if travel insurance is selected, every passenger on the group booking reservation has to purchase travel insurance. There are no refunds after final payment due dates. TRAVEL INSURANCE-If you elect to opt out of adding Travel Insurance protection, you agree and understand that any funds paid towards your vacation are non refundable and will be forfeited if you have to make any changes and cancel your vacation. Change fees will be based on the rules of the airline and hotel, etc. and start at $150 per person. All cancellations require a $50 per person cancellation fee, even those with Travel Insurance protection. Refunds will not be granted until the cancellation fees are received. Travel Insurance protection rates vary based on number of days traveling and destination and will be disclosed to you during the booking process by your with Intimate Travel, LLC Travel Agent.